The local supermarket you shop at has recently done some renovations to improve the appearance of the store; however, the layout of the store is completely different now, and it is hard to find the products you are looking for CELPIP TASK-1 EMAIL

 

FORMAT OF PROBLEM + SUGGESTION EMAIL 

Dear…

•I am writing to express my disappointment with the / I am writing to express my concerns regarding the…. 

•over the past month, …. ………….   

While……. 

• In light of this, I request immediate remedial actions. Firstly, a comprehensive quality assessment of…. , ensuring they meet the advertised standards. Secondly, I seek an appropriate compensation for the….already received that were not up to par. This gesture would not only acknowledge the discrepancy but also demonstrate your commitment to customer satisfaction and service excellence. 

OR 

Given these serious issues, I demand a prompt and satisfactory resolution. I expect either a replacement of the item to match the quality and specifications originally advertised, a repair to address the damages and discrepancies, or a full refund for the unsatisfactory item received.

• I trust that you will take these concerns seriously and respond promptly. 

Sincerely, 

The local supermarket you shop at has recently done some renovations to improve the appearance of the store; however, the layout of the store is completely different now, and it is hard to find the products you are looking for. 

Write an email to the store manager and do the following things:

• Congratulate him/her on the store’s new appearance.

• Complain about the new layout of the store.

• Offer a suggestion on how the store could be improved.

Respected Sir,

Congratulations on the successful renovation of the store! The new layout has given the store a fresh and modern look, along with improved space management. However, I wanted to bring to your attention some challenges that customers and staff are currently facing due to the changes.

While the renovation has optimized space, customers are finding it difficult to locate items as the aisles are not properly assigned, and racks are not labeled. Additionally, store assistants are also struggling to guide customers effectively, as they are unfamiliar with the new placement of materials. Although the inventory is well-stocked, the lack of a clear location system is causing confusion.

To improve the shopping experience, I strongly recommend implementing corrective measures Firstly, numbering Aisle 1,2,3 and so on. Secondly, labeling sections clearly for example, Asian food, Pasta, Drinks, Toiletries etc. Thirdly, introducing a structured inventory system to track product locations. Fourthly, Providing walkie-talkies for staff to communicate efficiently. On top of that, conducting training sessions for store assistants to familiarize themselves with the new layout. 

I hope you will take immediate steps to address this issue, and I look forward to your response and updated changes on the floor.

Sincerely,

P. Sahu