You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. | CELPIP TASK-1 Email

 FORMAT OF PROBLEM + SUGGESTION EMAIL 

Dear…

•I am writing to express my disappointment with the / I am writing to express my concerns regarding the…. 

•over the past month, …. ………….   

While……. 

• In light of this, I request immediate remedial actions. Firstly, a comprehensive quality assessment of…. , ensuring they meet the advertised standards. Secondly, I seek an appropriate compensation for the….already received that were not up to par. This gesture would not only acknowledge the discrepancy but also demonstrate your commitment to customer satisfaction and service excellence. 

OR 

Given these serious issues, I demand a prompt and satisfactory resolution. I expect either a replacement of the item to match the quality and specifications originally advertised, a repair to address the damages and discrepancies, or a full refund for the unsatisfactory item received.

• I trust that you will take these concerns seriously and respond promptly. 

Sincerely, 

You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised.

Write an email to the customer service department in about 150-200 words. Your email should include the following things:

• Mention when and where you subscribed to the service
• Describe your dissatisfaction with the meal quality and presentation
• Request specific actions to address your disappointment

Dear Customer Service Team,

I am writing to express my disappointment with the meal delivery service I subscribed to on January 1, 2024, through your website. Your company’s promise of gourmet, health-conscious meals was a key reason for my subscription, but unfortunately, the meals delivered have not met these expectations.

The quality and presentation of the meals delivered to my residence have been markedly subpar, failing to align with the gourmet standard advertised. The ingredients appeared lackluster and not of the premium caliber expected, while the meal presentation was decidedly uninspired, detracting significantly from the dining experience.

In light of this, I request immediate remedial actions. Firstly, a comprehensive quality assessment of the meals dispatched to customers, ensuring they meet the advertised standards. Secondly, I seek an appropriate compensation for the meals already received that were not up to par. This gesture would not only acknowledge the discrepancy but also demonstrate your commitment to customer satisfaction and service excellence.

I trust that you will take these concerns seriously and respond promptly. Your commitment to resolving this issue will determine my decision regarding the continuation of my subscription.

Sincerely,

Nisha