You purchased a new software program for project management that promised to streamline your workflow but found it to be buggy and inefficient. | CELPIP TASK-1 EMAIL

 

FORMAT OF PROBLEM + SUGGESTION EMAIL 

Dear…

•I am writing to express my disappointment with the / I am writing to express my concerns regarding the…. 

•over the past month, …. ………….   

While……. 

• In light of this, I request immediate remedial actions. Firstly, a comprehensive quality assessment of…. , ensuring they meet the advertised standards. Secondly, I seek an appropriate compensation for the….already received that were not up to par. This gesture would not only acknowledge the discrepancy but also demonstrate your commitment to customer satisfaction and service excellence. 

OR 

Given these serious issues, I demand a prompt and satisfactory resolution. I expect either a replacement of the item to match the quality and specifications originally advertised, a repair to address the damages and discrepancies, or a full refund for the unsatisfactory item received.

• I trust that you will take these concerns seriously and respond promptly. 

Sincerely, 

You purchased a new software program for project management that promised to streamline your workflow but found it to be buggy and inefficient.

Write an email to the software company’s support team in about 150-200 words. Your email should include the following things:

• Specify when and from which platform you bought the software
• Explain the issues you encountered and how they affected your productivity
• Ask for a resolution, such as a refund, a fix, or an alternative solution

Dear Support Team,

I am writing to express my concerns regarding the project management software I purchased on February 5, 2024, through your official online store. Despite its advertised benefits, the software has been plagued with persistent issues that have significantly disrupted our workflow.

Since installation, I have encountered frequent crashes, data synchronization errors, and an unintuitive user interface. These problems have severely impacted my team’s productivity, leading to delays and frustration.

Given the critical nature of these issues and their impact on our operations, I kindly request an immediate resolution. I am open to a few options: a full refund, the provision of an update or patch to rectify these bugs, or the recommendation of an alternative solution within your suite that meets our needs without compromise.

Your prompt and effective response to this matter is crucial. I look forward to a resolution that will mitigate the inconvenience caused and restore my confidence in your company’s products and customer service.

Sincerely, 

Nisha