You enrolled in an online language learning course that promised interactive and engaging content but found the course material outdated and the interaction minimal. CELPIP TASK-1 EMAIL

 

FORMAT OF PROBLEM + SUGGESTION EMAIL 

Dear…

•I am writing to express my disappointment with the / I am writing to express my concerns regarding the…. 

•over the past month, …. ………….   

While……. 

• In light of this, I request immediate remedial actions. Firstly, a comprehensive quality assessment of…. , ensuring they meet the advertised standards. Secondly, I seek an appropriate compensation for the….already received that were not up to par. This gesture would not only acknowledge the discrepancy but also demonstrate your commitment to customer satisfaction and service excellence. 

OR 

Given these serious issues, I demand a prompt and satisfactory resolution. I expect either a replacement of the item to match the quality and specifications originally advertised, a repair to address the damages and discrepancies, or a full refund for the unsatisfactory item received.

• I trust that you will take these concerns seriously and respond promptly. 

Sincerely, 

You enrolled in an online language learning course that promised interactive and engaging content but found the course material outdated and the interaction minimal.

Write an email to the course provider in about 150-200 words. Your email should include the following things:

• Mention the date of enrollment and the platform used for the purchase
• Express your dissatisfaction with the course content and lack of promised interactivity
• Suggest how they might improve the course or offer compensation.

Dear Mr Nidheesh, 

I hope this email finds you well. I am writing to express my disappointment with the online language learning course I enrolled in on 17th June, purchased through your tube channel. The course was advertised as providing an interactive and engaging learning experience, which was a key factor in my decision to enroll.

However, I have found the course content to be outdated and not reflective of contemporary language use. Additionally, the level of interaction and opportunities for practical application have been minimal, making the learning experience far less engaging and effective than expected. These shortcomings do not align with the course’s advertised claims, which is quite disappointing.

Given these concerns, I would appreciate if you could take steps to either update the course content to ensure it is current and interactive or offer a form of compensation, such as a partial refund or credit toward a more suitable course within your offerings.

I appreciate your time and attention to this matter and look forward to your response.

Best regards,
Nisha