FORMAT OF PROBLEM + SUGGESTION EMAIL
Dear…
•I am writing to express my disappointment with the / I am writing to express my concerns regarding the….
•over the past month, …. ………….
While…….
- In light of this, I request immediate remedial actions. Firstly, a comprehensive quality assessment of…. , ensuring they meet the advertised standards. Secondly, I seek an appropriate compensation for the….already received that were not up to par. This gesture would not only acknowledge the discrepancy but also demonstrate your commitment to customer satisfaction and service excellence.
OR
Given these serious issues, I demand a prompt and satisfactory resolution. I expect either a replacement of the item to match the quality and specifications originally advertised, a repair to address the damages and discrepancies, or a full refund for the unsatisfactory item received.
- I trust that you will take these concerns seriously and respond promptly.
Sincerely,
You ordered a custom-made piece of furniture online, which arrived damaged and not as described on the website.
Write an email to the online store’s customer service in about 150-200 words. Your email should include the following things:
- Mention the order date and details of the item purchased
- Explain the condition of the furniture upon arrival and how it differs from the product description
- Demand a replacement, repair, or refund for the unsatisfactory item
Dear Customer Service Team,
I am writing to formally express my dissatisfaction with my recent purchase from your online store. On 17th June, I ordered a custom-made sofa, order number 6, based on the detailed specifications provided on your website.
Upon arrival, it was immediately clear that the item was not only damaged but also failed to meet the advertised description. Specifically, I noticed deep scratches, dents, color mismatches, poor material quality. These issues significantly impact both the functionality and aesthetic appeal of the product, making it unsuitable for its intended purpose.
Given these serious issues, I demand a prompt and satisfactory resolution. I expect either a replacement of the item to match the quality and specifications originally advertised, a repair to address the damages and discrepancies, or a full refund for the unsatisfactory item received.
Your immediate attention to this matter is crucial. I look forward to your swift response, outlining how you intend to rectify this situation to uphold the standard of customer satisfaction your company purports to maintain.
Sincerely,
Nisha
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